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Title
Text copied to clipboard!Hotel Front Desk Clerk
Description
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We are looking for a Hotel Front Desk Clerk to join our hospitality team and provide exceptional service to our guests. As the first point of contact for guests, the Front Desk Clerk plays a vital role in creating a welcoming and positive experience. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
The Hotel Front Desk Clerk is responsible for greeting guests upon arrival, checking them in and out of the hotel, answering questions, handling reservations, and resolving any issues that may arise during a guest’s stay. The ideal candidate will be friendly, professional, and committed to ensuring guest satisfaction.
In this role, you will work closely with housekeeping, maintenance, and management to ensure smooth daily operations. You will also be responsible for handling payments, maintaining accurate records, and following hotel policies and procedures. Flexibility in scheduling, including weekends and holidays, is essential.
This is a great opportunity for someone who enjoys working with people and is passionate about delivering outstanding customer service. Whether you are starting your career in hospitality or looking to grow within the industry, this position offers valuable experience and the chance to be part of a dynamic team.
Responsibilities
Text copied to clipboard!- Greet and welcome guests upon arrival
- Check guests in and out efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Handle reservations and cancellations
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance staff
- Resolve guest complaints and issues promptly
- Maintain a clean and organized front desk area
- Provide information about hotel services and local attractions
- Follow all hotel policies and procedures
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous customer service or hospitality experience preferred
- Excellent communication and interpersonal skills
- Proficiency in using computers and hotel management software
- Ability to multitask and stay organized under pressure
- Professional appearance and demeanor
- Flexibility to work various shifts, including weekends and holidays
- Strong problem-solving skills
- Attention to detail and accuracy
- Ability to work independently and as part of a team
Potential interview questions
Text copied to clipboard!- Do you have previous experience in a hotel or customer service role?
- Are you comfortable working flexible hours, including weekends and holidays?
- How do you handle difficult or upset guests?
- What hotel management software are you familiar with?
- Can you describe a time you went above and beyond for a guest?
- How do you prioritize tasks during busy check-in/check-out times?
- Are you comfortable handling cash and processing payments?
- What languages do you speak fluently?
- How do you ensure accuracy in guest reservations and billing?
- Why are you interested in working at our hotel?
